Algorithmic task planning: How to automate an entire company

Every agency needs to prioritize and sort incoming work in some way or another. After years of manual sorting and lots of discussions and emotional debates about which task (and which customer) is the most important and why, we decided to implement an automatic work prioritization script into our Jira workflow. In this talk, we will present all factors playing into the automatic sorting process, the concept behind it and give some insights into how we implemented it.